1. Overview
Home Improve Lab (“Home Improve Lab,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect through our website, contact and estimate forms, newsletter, and related home improvement services, how we use it, when we share it, and the choices available to you.
2. Information We Collect
We may collect information you voluntarily provide, including your name, email address, telephone number, project details, service preferences, property-related information, scheduling information, budget ranges, and messages submitted through forms.
When you use the website, limited technical information may also be collected automatically, such as IP address, browser type, device information, pages viewed, approximate location derived from IP address, referring pages, and basic interaction or diagnostic data.
3. How We Use Information
- Respond to inquiries, estimate requests, consultations, and service bookings.
- Coordinate project communications, scheduling, proposals, invoices, warranties, and customer support.
- Improve our website, services, content, forms, security, and user experience.
- Send newsletters or promotional messages when you have opted in, subject to your unsubscribe choices.
- Prevent fraud, abuse, spam, unauthorized access, and other security threats.
- Comply with applicable laws, regulations, legal process, and legitimate business obligations.
4. Cookies and Similar Technologies
We may use cookies, local storage, analytics tools, and similar technologies to keep the website functional, remember preferences, understand traffic patterns, and improve performance. You can control cookies through your browser settings. Disabling certain cookies may affect some website features.
5. How We Share Information
We do not sell your personal information for money. We may share information with trusted service providers that help operate our website, hosting, communications, analytics, email delivery, scheduling, payment processing, project administration, or security systems. These providers may process information only as needed to provide their services.
We may also disclose information when required by law, in response to valid legal process, to protect the rights or safety of our customers or business, or as part of a merger, acquisition, financing, sale, or other business transfer where legally permitted.
6. Communications and Marketing Choices
If you subscribe to our newsletter, we may send renovation ideas, maintenance guidance, cost information, and company updates. Every marketing email should include an unsubscribe option. You may also use our unsubscribe page. Transactional messages related to a requested quote, active project, warranty, or account may still be sent when necessary to provide the requested service.
7. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this policy, including customer service, project administration, legal obligations, dispute resolution, security, accounting, and legitimate business records. Newsletter information is generally retained until you unsubscribe or ask us to remove it, subject to required recordkeeping.
8. Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction. No internet transmission or storage system can be guaranteed to be completely secure, so we cannot promise absolute security.
9. Your Privacy Choices and Rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, or information about certain personal data, or to object to or restrict certain processing. You may also have rights concerning marketing communications and certain automated technologies. To make a privacy request, contact us using the information below. We may need to verify your identity before completing a request.
10. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information to us, please contact us so we can review and delete it where appropriate.
11. Third-Party Websites and Services
Our website may reference or link to third-party websites, financing providers, social platforms, payment services, or other external resources. Those services operate under their own privacy notices and terms. We are not responsible for the privacy practices of third-party sites you choose to visit.
12. Changes to This Policy
We may update this Privacy Policy when our practices, services, technology, or legal requirements change. The “Last updated” date at the top will identify the latest version. Material changes may also be highlighted on the website where appropriate.
13. Contact Us
For privacy questions, requests, or concerns, contact Home Improve Lab at info@homeimprovelab.com, (423) 323-7488, or 454 Shadowtown Rd, Blountville, Tennessee 37617, USA.